Privacy policy

In effect since November 2026.

Data controller

Francisco Castellanos (Dexotic Viajes y Turismo and MTB Aventura Salta), CUIT (tax ID) 20-29544846-7, Güemes 292, local A, Salta, Argentina. For any question about your data: admin@dexotic.com.

What data we ask for

From the buyer: name, email, WhatsApp and the country they pay from.
From each traveler: name, ID or passport, nationality, date of birth, accommodation and phone number.
If you tell us: health conditions, allergies or dietary restrictions. We use them only to organize the service, and only the people providing it can see them.
About the payment: the method, the amount and the bank transfer receipt if you upload it. We do not see or store card details: Mercado Pago or PayPal handle them on their own pages.

What we use it for

To manage your order and your booking, and to issue the vouchers and the invoice.
To give each provider the details they need to deliver the service.
To contact you about your booking by email or WhatsApp.
To send you a single reminder if you left an order unpaid. You can opt out when you enter your email, and the reminder includes an unsubscribe link.
After the trip, to ask once for your opinion about the service.

We do not sell your data or use it for third-party advertising.

Who we share it with

With the providers of each service: train operators, transport companies, guides and other operators.
With Mercado Pago and PayPal, to process the payment.
With our technology providers: Webempresa (website hosting), Google (email and website statistics) and Kommo (WhatsApp message management).
With the authorities when the law requires it, such as ARCA (the Argentine tax agency) for invoicing.

Some of these providers store data outside Argentina: Webempresa in Spain, and Google and Kommo in the United States.

What your browser stores

Your cart and your orders: your browser keeps them so you can return to them from that device. They are not sent anywhere until you go to pay.
Statistics: we use Google Analytics to know how many people visit the website and which pages they view. Google uses its own cookies and processes that data on its servers. We do not share your name, your email or your booking details with Google.
You can delete all of this from your browser, and block Google Analytics with the opt-out browser add-on that Google provides.

How long we keep it

For as long as it is needed to manage your booking and, after that, for the periods required by tax and consumer protection rules. You can ask us to delete anything we are not required to keep.

Your rights

You can ask us to access, correct or delete your data by writing to admin@dexotic.com.

The data subject has the right to access their personal data free of charge at intervals of no less than six months, unless a legitimate interest is shown, as provided in Article 14(3) of Law 25.326.

The Agency for Access to Public Information (AAIP), as the supervisory authority under Law 25.326, is empowered to handle complaints from anyone whose rights are affected by a breach of the personal data protection rules in force.