El Calafate City Tour

TERMS AND CONDITIONS OF PURCHASE In effect since November 2026. They apply to purchases made on our websites and to those agreed by WhatsApp or email and paid remotely. 1. WHO WE ARE Dexotic Viajes y Turismo is a local travel agency in Salta, Argentina. Dexotic and MTB Aventura Salta are brands of the same owner, and these terms apply to both websites. • Owner: Francisco Castellanos · CUIT (tax ID) 20-29544846-7 • Address: Güemes 292, local A, Salta, Argentina • File 13.890 of the National Registry of Travel Agencies (RNAV) • Questions and complaints: admin@dexotic.com, or on WhatsApp at the number shown on each website, 7 am to 9 pm (Argentina time) 2. WHAT WE SELL • Services we run ourselves, with our own guides and transport providers, such as the shared group tours to Cafayate, Cachi, Salinas Grandes and Humahuaca. • Services from other companies, such as the tourist trains or activities run by other operators. In those cases the page says "Operated by …", the operator provides the service and its cancellation policy applies, which we show you before you pay. 3. HOW TO BUY Choose the service, the date and the travelers, and add it to your cart; you can buy several services in one order. Enter your details, tell us which country you are paying from and choose a payment method. Before paying you see the final price, each service's cancellation policy and the date until which you can withdraw. When you accept these terms and pay, your booking is created and we send you the confirmation by email and WhatsApp. Payment deadlines: with Mercado Pago or PayPal, the order expires after 60 minutes; with a bank transfer, Wise or Prex, you have 24 hours to send us the receipt. Never after the booking cutoff of the first service. An expired order creates no obligation: you can place it again, at the prices of that moment. 4. CONFIRMATION • Services marked "Instant confirmation" are confirmed as soon as the payment goes through, and you get the voucher right away. • For the rest, your booking is registered when you pay and we confirm it with the provider during business hours. The time it takes is shown on the page. • For trains, the ticket is issued by the operator: confirmation depends on seats being available on the chosen date. • If the provider has no availability, we offer you another date, another activity or a 100% refund of what you paid. You choose. 5. PRICES • Prices are in Argentine pesos and include VAT. Below each price you see the amount without national taxes. • The list price is the card price. Paying by bank transfer from an Argentine bank account gives you a promotional discount, shown before you pay. • With Argentine cards, through Mercado Pago, up to 3 interest-free installments (CFTEA 0.00%), with the total shown next to them. • If you pay in US dollars or euros (PayPal, Wise), we convert the price at the exchange rate you see before paying. That rate is fixed in your order, and your booking stays in the currency you paid in. • Once paid, the price does not change. If you paid a deposit, the balance stays fixed in pesos, at the price on the day of your purchase. 6. PAYMENT METHODS AND DEPOSIT • Depending on the country you pay from: bank transfer (Argentine accounts), Mercado Pago, PayPal (USD), Wise (USD or EUR) and Prex (Uruguay). We do not accept cash through the website. • We do not store card details: payment is made on the Mercado Pago or PayPal page. • Deposit: for services that allow it, you can pay 50% by bank transfer and the balance, also by bank transfer, up to 48 hours before the first service. Trains are paid in full. The voucher is issued with the deposit. • If the balance does not arrive on time, we will contact you. If it is not paid, we may cancel the booking, applying the cancellation policy to the amount paid. 7. RIGHT OF WITHDRAWAL Within 10 calendar days of your purchase, and up to 24 hours before the first service, you can withdraw without giving a reason. We refund 100% of what you paid, with no charges. There is no right of withdrawal for purchases made less than 24 hours before the service, nor for trains and services run by other operators ("Operated by …"), which follow their operator's policy. The deadline for your purchase is shown before you pay, in the confirmation email and in your order. You can withdraw with the withdrawal button (in the footer of every page), on WhatsApp or by email: we give you an identification code right away and reply within 24 hours. The refund is made through the same method you paid with, within 10 business days. 8. CANCELLATIONS AND CHANGES Outside the withdrawal period, each service's policy applies. The penalty is calculated on what you paid (if you paid a deposit, on the deposit). • Shared group tours and packages: free of charge up to 48 hours before; after that, 100% is retained. • Private tours and trips: free of charge up to 15 days before; after that, 50% is retained. • Trains and services run by other operators: according to the operator's policy. Also: • You can cancel for all travelers or only for some. In a package, each service follows the rule for shared group tours. • Not showing up, or arriving late for the departure, counts as a cancellation within 48 hours. • Date change: for shared group tours and packages, if you let us know 48 hours or more in advance, we change the date free of charge, subject to availability. With less than 48 hours, it is treated as a cancellation. For private tours and trips, date changes are reviewed case by case. For trains, the operator's rules apply. • If we cancel a service because of weather, road closures or another cause beyond your control, we offer to reschedule it, leave the date open for later use, or refund 100% of what you paid for that service. • If you leave a service that has already started for personal reasons, no refund applies for that service. • If you want to cancel outside the free period, we may offer to keep the amount as credit for another activity. • Refunds are made through the same method you paid with, within 10 business days of the cancellation being accepted. 9. TRAVELERS • After payment we send you a link to enter each traveler's details: full name, ID or passport, nationality and date of birth, children included. Providers and transport companies require them. • When booking, let us know about any health condition, allergy or dietary restriction the guide should know about. • Some activities have a minimum age or physical requirements: they are shown on each page. 10. DURING THE TRIP • Pickup and return times are estimates and may change because of traffic, weather or road conditions. • For safety reasons, the guide or the operator may change the route. • We do not recommend taking a tour on the same day as a flight or another fixed commitment. • The tours reach altitudes between 1,200 and 4,200 m: if you have heart or breathing problems, check with your doctor before traveling. • Services do not include meals, admission fees or extras, unless the page says so. • Transport is insured, but tours do not include personal accident insurance. We recommend traveling with your own travel or medical insurance. • Luggage and personal belongings are your responsibility. 11. INVOICE, COMPLAINTS AND PERSONAL DATA • We issue the invoice for your purchase. • For any complaint, write to admin@dexotic.com or on WhatsApp. You can also file a complaint with the consumer protection authorities. • We use your data to manage your purchase and your trip: details are in the privacy policy. 12. GOVERNING LAW The laws of the Argentine Republic apply, in particular Consumer Protection Law 24.240.